Privacy Policy
1. Who we are
This Privacy Policy explains how Sticks & Cups collects, uses and protects personal information when you visit our webshop, place an order, contact us or otherwise interact with us.
Sticks & Cups
Telingstraat 11
3512 GV Utrecht
The Netherlands
Email: webshop@stickscups.com
Phone: +31 (0)6 15 23 62 52
Chamber of Commerce (KvK): 57746977
VAT number: NL080890295B02
These business details match the information currently published by Sticks & Cups.
2. What personal information we collect
Depending on how you use our webshop, we may collect information such as:
- your name
- billing and delivery address
- email address
- telephone number
- order and transaction information
- payment-related information
- correspondence with us by email, WhatsApp or other channels
- information about your use of our website, such as device, browser and cookie information
- marketing preferences, such as whether you have subscribed to our newsletter
We only collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How we use your personal information
We may use personal information to:
- process and fulfil your orders
- arrange payment, delivery, returns and refunds
- provide customer service
- respond to questions or requests
- prevent fraud and protect our webshop
- maintain our administration and comply with legal obligations
- improve our webshop and services
- send newsletters or other marketing communications where you have consented or where otherwise permitted by law
Under the GDPR, processing must have an appropriate legal basis, such as performance of a contract, compliance with a legal obligation, legitimate interests or consent. Shopify also notes that merchants are generally responsible as controllers for determining how customer data is processed.
4. Orders and payments
When you place an order, we process the information needed to complete the purchase, including your contact details, delivery information and order details.
Payment information is processed through the payment methods and payment providers available during checkout. We generally do not receive or store complete payment-card details ourselves.
Certain transaction and accounting information may be retained where necessary to comply with tax, accounting or other legal obligations.
5. Shopify
Our webshop is hosted on Shopify.
Shopify processes certain personal information in order to provide the ecommerce platform and related services used to operate our webshop. Depending on the service involved, Shopify may act as a processor on our behalf and, for certain Shopify services, may also process information in other roles described in Shopify's own privacy documentation and Data Processing Addendum.
More information about Shopify's processing of consumer information is available in Shopify's Consumer Privacy Policy.
6. Service providers
We may share personal information with service providers where necessary to operate our business and fulfil your order.
These may include, for example:
- Shopify and ecommerce service providers
- payment providers
- PostNL and other shipping carriers
- suppliers that ship an order directly to you where applicable
- IT, hosting and technical service providers
- email and newsletter providers
- analytics or fraud-prevention services
We only share information where reasonably necessary for the relevant service or where required by law.
7. Direct shipping by suppliers
For some orders, a supplier such as Lang Yarns may ship products directly to you.
Where this happens, we may provide the supplier with the information necessary to fulfil the delivery, such as your name, delivery address and relevant order details.
8. Newsletter and marketing
If you subscribe to our newsletter, we use your email address to send you shop news, new products and other Sticks & Cups updates.
You can unsubscribe at any time using the unsubscribe link included in our marketing emails.
Where consent is required for marketing communications, you may withdraw that consent at any time.
9. Cookies and similar technologies
Our webshop may use cookies and similar technologies that are necessary for the website to function and, depending on your privacy choices, for purposes such as analytics, personalisation and marketing.
Where required, non-essential cookies will only be used after you have made the appropriate choice through our cookie or privacy settings.
Shopify provides merchants with customer-privacy tools for areas such as cookie banners and privacy preferences, but Shopify also makes clear that merchants remain responsible for configuring their store in accordance with their legal obligations.
We will provide further information about the cookies and technologies used on our webshop through our cookie banner or cookie settings where applicable.
10. How long we keep personal information
We do not keep personal information longer than reasonably necessary for the purpose for which it was collected.
Some information may need to be retained for longer periods where required by tax, accounting, warranty, dispute-resolution or other legal obligations.
The exact retention period therefore depends on the type of information and the reason we process it.
11. International data transfers
Some service providers used to operate our webshop may process information outside the European Economic Area.
Where personal information is transferred internationally, appropriate safeguards must be used where required by applicable data-protection law.
The GDPR does not require all personal data to be stored within Europe, but transfers outside Europe must receive the protections required by applicable law.
12. Your privacy rights
Depending on the circumstances and applicable law, you may have the right to:
- request access to your personal information
- request correction of inaccurate information
- request deletion of personal information
- request restriction of processing
- object to certain processing
- request data portability
- withdraw consent where processing is based on consent
- lodge a complaint with the relevant data-protection authority
These rights are subject to the conditions and exceptions provided by applicable law.
To exercise a privacy right, contact us at webshop@stickscups.com.
We may need to verify your identity before completing a request.
13. Security
We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse or disclosure.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
14. Children's privacy
Our webshop is not specifically directed at children.
We do not knowingly collect personal information from children where parental or guardian consent would be required under applicable law.
15. Third-party links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before providing personal information to them.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our webshop, services, legal obligations or the service providers we use.
The latest version will always be published on this page.
17. Contact
If you have questions about this Privacy Policy or how we handle your personal information, please contact:
Sticks & Cups
Telingstraat 11
3512 GV Utrecht
The Netherlands